Terms and Conditions for Awana Foods

Last Updated: [14/03/2025]

Welcome to Awana Foods! These Terms and Conditions outline the rules and regulations for using
our website and services. By accessing or purchasing from our online store, you agree to comply
with these terms.

1.  General InformationAwana Foods operates the website awanafoods.com.
   – We reserve the right to update these terms at any time. It is your responsibility to review
   them periodically.
2. Products and Pricing
   -We strive to ensure product descriptions, images, and prices are accurate. However, errors
   may occur, and we reserve the right to correct them.
   -We do not charge VAT on our prices; however, this is subject to change without prior
   notice. Delivery costs are displayed at checkout.
3. Orders and Payments
   – Orders are subject to availability and acceptance.
   – We accept Credit and Debit Card payments; PayToday and Electronic Fund Transfer (EFT).
   All transactions are securely processed.
   – You will receive an order confirmation email upon successful purchase.
4.  Shipping and Delivery
   – We offer shipping to all towns in Namibia. Estimated delivery times vary.
   – We are not responsible for delays caused by third-party couriers or customs.
   – If your package is lost or damaged, contact us at info@awanafoods.com.
5. Returns and Refunds
   – Perishable goods, customized products, and gift cards are non-returnable.
   – We accept returns within 5 days of delivery. Items must be unused and in original
   packaging.
   – Refunds are processed after inspection of the returned item.
   – Return shipping costs are the customer’s responsibility unless the return is due to our
   error.
6.  Your Rights
   – You may access, update, or delete your personal information by contacting us.  You may opt out of marketing emails at any time.
7.  Intellectual Property
   – All content on this website, including images, text, and logos, is owned by or licensed to
   Awana Foods.
   – Unauthorized use, reproduction, or distribution is prohibited.
8.  Limitation of Liability
   – We are not liable for any indirect, incidental, or consequential damages arising from the
   use of our website or products.
   – Our maximum liability is limited to the amount paid for the product.
9. Sharing Your Information We do not sell or rent your personal information. However, we may
   share it with:
   – Payment processors for secure transactions.
   – Shipping partners to fulfill orders.
   – Legal authorities if required by law.
10. Contact Information
    If you have any questions, please contact us at: Email: info@awanafoods.com. Phone: +26481 346 7977
    Address: Oshakati, Namibia

By using our website, you acknowledge that you have read, understood, and agreed to these
Terms and Conditions.